Last Updated: July 1, 2025
1. Introduction
Welcome to Taya366. This Privacy Policy explains how Taya366 ("we," "our," or "the platform") collects, processes, uses, and protects the personal information you provide when you use our website at taya366.app and any related services. This document applies to all registered members and visitors of the Taya366 platform.
We understand that for many of our kabayan players across the Philippines — from Metro Manila to Cebu, Davao to Iloilo — trusting an online gaming platform with personal details is a big deal. That's exactly why we've built our privacy practices to be transparent, compliant with applicable Philippine data protection laws, and genuinely respectful of your rights as a user.
By accessing or using Taya366, you agree to the terms described in this Privacy Policy. If you have questions at any point, you can reach us at support@taya366.app.
2. Information We Collect
When you register and use Taya366, we collect several types of personal information. These fall into two main categories: information you give us directly, and information we gather automatically as you use the platform.
Information you provide directly:
- Full name, date of birth, and nationality
- Email address and mobile number (used for account verification and communications)
- Username and password (stored in encrypted form)
- Government-issued ID details (required for KYC/identity verification under Philippine regulations)
- Billing address and payment information (e.g., GCash number, Maya account, or bank details for withdrawal processing)
- Any information you voluntarily share with our customer support team
Information collected automatically:
- IP address and general geolocation (city/region level)
- Device type, operating system, and browser version
- Pages visited on taya366.app, time spent, and click behaviour
- Session logs, game history, and transaction records
- Cookies and similar tracking technologies (see Section 8 for details)
3. How We Use Your Information
Taya366 uses the personal information we collect for specific, legitimate purposes. We do not process your data for any reason beyond what is described here without first obtaining your consent.
- Account management: Creating and maintaining your Taya366 account, verifying your identity, and securing your login.
- Service delivery: Processing deposits and withdrawals, crediting bonuses, and delivering the games and features you access.
- Legal compliance: Fulfilling our obligations under Philippine gaming regulations, Anti-Money Laundering (AML) laws, and Know Your Customer (KYC) requirements imposed by licensing authorities.
- Customer support: Responding to your queries, resolving disputes, and improving your overall experience on the platform.
- Communications: Sending you important account-related notices, promotional updates, and service announcements — only if you've opted in.
- Platform improvement: Analysing usage patterns to fix bugs, optimise performance, and develop new features that serve you better.
- Responsible gaming: Monitoring play patterns to detect signs of problem gambling and fulfil our duty to promote safe, responsible gaming practices.
- Fraud prevention: Detecting and preventing fraudulent activity, cheating, or abuse of bonuses and promotions.
4. Legal Basis for Processing
Under the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, Taya366 processes your personal data on the following legal grounds:
- Contractual necessity: Processing is required to fulfil our service agreement with you as a registered member.
- Legal obligation: We are required by law to collect and retain certain data for regulatory, tax, and anti-money laundering compliance.
- Legitimate interests: We process certain data — such as usage analytics — to improve our platform, prevent fraud, and ensure security, where this does not override your rights.
- Consent: For marketing communications and optional profiling features, we rely on your explicit, freely given consent, which you may withdraw at any time.
5. Data Sharing and Disclosure
Taya366 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:
- Service providers: We work with trusted partners — such as payment processors (GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard networks), KYC verification providers, and cloud hosting services — who are contractually bound to handle your data securely and only for the purposes we specify.
- Regulatory authorities: As required by Philippine gaming regulators, the National Privacy Commission (NPC), or law enforcement agencies, we may disclose data when legally compelled to do so.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you beforehand.
- With your consent: We may share data with other parties if you've given us explicit permission to do so.
All third-party partners engaged by Taya366 are vetted for their data security practices and required to comply with the Data Privacy Act of 2012 and its implementing rules.
6. Your Rights as a Data Subject
As a user of Taya366 and a data subject under Philippine law, you have the following rights regarding your personal information:
- Right to be informed: You have the right to know how your personal data is collected and used — exactly what this Privacy Policy is for.
- Right to access: You can request a copy of the personal data we hold about you at any time.
- Right to correction: If any of your information is inaccurate or outdated, you can ask us to update it.
- Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
- Right to data portability: You can request your personal data in a structured, commonly used format to transfer to another service.
- Right to object: You can object to specific types of processing, including direct marketing communications.
- Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time without affecting prior processing.
- Right to lodge a complaint: If you believe your data rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines.
To exercise any of these rights, email us at support@taya366.app. We'll respond within 15 working days in line with NPC guidelines.
7. Data Retention
Taya366 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
- Account data is retained for the duration of your active membership plus a minimum of five (5) years after account closure, as required by Philippine AML regulations.
- Transaction records are kept for a minimum of five (5) years from the date of each transaction.
- KYC documents are retained for the period mandated by our gaming licence conditions.
- Marketing consent records are kept until you withdraw consent and for a reasonable period afterward as proof of prior consent.
Once the applicable retention period has lapsed and there is no further legal basis for holding your data, we will securely delete or anonymise it.
8. Cookies and Tracking Technologies
Taya366 uses cookies and similar technologies on our website to enhance your experience, keep you logged in, remember your preferences, and analyse how you use the platform. Here's a quick breakdown:
- Essential cookies: Required for the site to function — login sessions, security tokens, and form submissions depend on these.
- Analytics cookies: Help us understand which pages and features are most popular so we can keep improving.
- Preference cookies: Remember your settings like language and display preferences.
- Marketing cookies: Used (only with your consent) to show you relevant promotions on partner sites.
You can manage or disable non-essential cookies via your browser settings. Note that disabling certain cookies may affect the functionality of the Taya366 platform.
9. Data Security Measures
Taya366 employs a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:
- 256-bit SSL/TLS encryption on all data transmissions
- Encrypted storage of sensitive data, including passwords and payment details
- Role-based access controls limiting internal staff access to only the data they need
- Regular security audits, vulnerability assessments, and penetration testing
- Two-factor authentication (2FA) available for all member accounts
- 24/7 monitoring of our systems for suspicious activity
While we work hard to protect your data, no system is 100% impenetrable. If you notice any suspicious activity on your Taya366 account, please contact us immediately at support@taya366.app.
10. Children's Privacy
Taya366 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we discover that a minor has registered an account, we will immediately close the account and delete all associated data. Parents or guardians who believe their child has registered on our platform are urged to contact us right away.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we'll notify you via email or a prominent notice on the Taya366 website at least 15 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most current version.
Continued use of Taya366 after the effective date of any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how Taya366 handles your personal data, please reach out to our Data Privacy Team:
- Email: support@taya366.app
- Platform: taya366.app
We take every inquiry seriously and will do our best to address your concerns promptly and fairly.
